Hempward Farms
SHIPPING AND PRODUCT RETURNS
RETURNS
Thanks for shopping at Hempward Farms. We’ve never met a horse, dog, cat, or person who didn’t like Hempward Farms products, but if you are not entirely satisfied with your purchase, we’re here to help.
Returns
Is this your first time buying our products? We’d like you to be a return customer. If you are a first-time customer, and our product you received doesn’t meet your expectations, you can send it back as long as it is not more than half used. Just make sure it is received by us within 30 days of delivery, and we will be happy to exchange it, or refund your purchase in full. No questions asked.
If you receive an item that is damaged or defective, please contact us as soon as possible, but in no more than 30 days from the date of delivery, and we will help you arrange for return of the damaged product and prompt replacement of the same item.
For all other refunds and exchanges, you have 30 calendar days from the date of delivery to return an item. To be eligible for a refund or exchange, your item must be unopened, unused, in its original packaging, in the same condition that you received it, and received by us within 30 days of delivery. Please include your receipt or proof of purchase as well as your contact information.
Refunds
Once your return is received and inspected, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card or original method of payment within 2-3 business days. You should receive the credit within 7-14 days, depending on your bank or card issuer’s policies.
Shipping
Except in the case of returns of damaged or defective products, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable, so the original shipping/delivery cost will be deducted from your refund.
SHIPPING
We want you to feel confident and comfortable when it comes to shipping and handling your Hempward Farms order.
We're happy to offer you a flat rate shipping, just $7.50 for all orders. We use UPS Ground for every order, unless you provide a PO Box as the shipping address in which case we use USPS Priority Mail. It typically takes 3-5 business days from when you place your order to when it arrives at your door.
When Will It Ship?
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Orders placed before 3:00PM MST will ship the same business day.
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Orders placed after 3:00PM MST will ship the next business day.
Please note that this doesn't apply on weekends and U.S. holidays
Contact Us
If you have any questions about returns, refunds, exchanges or replacements, please contact us.