Shipping & Returns Policy
Last Updated: [4/7/2026]
Returns & Exchanges
At Hempward Farms, we stand behind our products and want you to feel confident in your purchase.
First-Time Customer Guarantee
If this is your first time purchasing from us and the product does not meet your expectations, you may return it within 30 days of delivery, even if it has been opened and used (up to half used).
Once received, we will gladly offer:
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A full refund, or
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An exchange
No questions asked.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 30 days of delivery.
We will:
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Arrange return of the item
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Send a replacement promptly
Standard Returns
For all other returns and exchanges:
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Items must be unopened, unused, and in original packaging
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Must be received within 30 days of delivery
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Must include proof of purchase and contact information
Refunds
Once your return is received and inspected:
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You will be notified of approval
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Refunds are issued to your original payment method within 2–3 business days
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Depending on your bank, funds typically appear within 7–14 business days
Return Shipping
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Customers are responsible for return shipping costs (unless item is damaged or defective)
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Original shipping charges are non-refundable and will be deducted from refunds
Shipping Policy
We aim to make shipping simple, fast, and reliable.
Shipping Rates
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Flat rate shipping: $7.50 per order
Shipping Carriers
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UPS Ground (standard)
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USPS Priority Mail (for PO Box addresses)
Delivery Time
Most orders arrive within 3–5 business days after shipment.
Order Processing
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Orders placed before 3:00 PM MST ship the same business day
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Orders placed after 3:00 PM MST ship the next business day
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Orders are not processed on weekends or U.S. holidays
Contact Us
If you have any questions about shipping, returns, or exchanges, please contact us: